Cover
Half-title
Title Page
Copyright
Dedication
Contents
Preface
Part - I. Office Management
Chapter 1. Modern Office and Its Functions
Office
Types of Office
Office Functions
Office Manager
Office Management
Effective Management Techniques
Need for Modern Office – Problems in Traditional Office Administration
Modern Office or Paperless Office
Ten Commandments
Exercise
Chapter 2. Office Space and Environment Management
Introduction
Location of an Office
Office Building
Office Layout
Office Environment
Office Furniture
Concept of 5s and Office Management
Exercise
Part – II. Managing Office Systems and Forms
Chapter 3. Office Systems and Procedures
Definitions
Objectives of Systems and Procedures
Characteristics of a Well-designed System
System Design
Flow Chart
Various Stages in Computerising Commercial System
Education and Training
Planning Security
Effective Preparation of Office Manuals
Exercise
Chapter 4. Office Forms Management
Form—Meaning
Types of Forms
Forms Design
Method of Form Designing
Specimen Forms
Forms Control
Exercise
Chapter 5. Office Stationery Management
Meaning of Office Stationery
Need to Control Office Stationery and Supplies
Types of Stationery
Selection of Supplies
Standardisation of Office Supplies
Purchasing Supplies
Methods to Reduce Stationery Cost
Exercise
Part – III. Managing Records
Chapter 6. Records Management
Meaning of Records and Records Management
Objectives of Records Management
Features of Records Management
Principles of Records Management
Essentials of Records Management System
Benefits of Records Management
Digital Transformation – A Revolutionary Endeavour in Managing Records
Exercise
Chapter 7. Internal Audit
Filing
Centralised and Decentralised Filing System
Methods of Filing
Classification of Files
Electronic Records
Indexing
Exercise
Chapter 8. Office Automation
Office Appliances and Equipment
Office Equipment Leases
Machines for Communication
Duplicating Machines
Machines for Accounting Records
Machines for Handling Cash
Other Office Machines
Computers
Exercise
Part - IV. Secretarial Practice
Chapter 9. Secretary - Role and Responsibilities
Definition of Secretary
Significance of Secretary
Personal Secretary – Definition, Appointment and Duties
Company Secretary
Exercise
Chapter 10. Meeting
Definition
Notice of Meetings
Agenda
Minutes
Reports
Duties of Personal Secretary for Conducting Meetings
Exercises
Chapter 11. Modern Technology and Office Communications
Modern Technology – Need and Significance
Digital Communication for Office
Modern Communication Devices
Exercise
Part - V. Knowledge Refresher
Quiz
Model Question Paper Series
Past Years University Question Papers
References
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