Consumer Protection
Series: All Books
ISBN 9788119243945
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Cover
Half-title
Title Page
Copyright
Dedication
Contents
Foreword(Dr. R K Mishra)
Foreword(CS Surendra U Kanstiya)
Preface
Part - I. Consumerism
Chapter 1: Consumerism
Definition
Conspicuous Consumption
Consumer vs. Customer
Types of Customers and Consumers
Mahatma Gandhiji’s Quote on Customer
Meaning of Consumer Movement
Emergence of Consumer Movement
Consumer Associations
International Consumer Organisations
Consumer Movement - Definition
Consumer Cooperatives in India
The National Cooperative Consumers’Federation of India Limited (Nccf ),New Delhi
Typical Indian Millennials Behavior Traits
Methods to Prevent Consumer Exploitation
Changing Trends in Indian Consumerism
Review Questions
Chapter 2: Recent Developments with Respect to Consumer Protection
Consumer Welfare Fund – Utilization of Fund for Consumer Welfare
Consumer Welfare (Corpu s) Fund in States
National Test House
Digital Consumer - Challenges
Consumer Confidence Survey
Consumer Confidence Index
Consumer Price Index and Wholesale Price Index
Consumer Culture
Caveat Emptore [Let the Buyer Beware]
Consumer Awareness
Consumer Education and Empowerment
Green Product Certification
Review Questions
Chapter 3: Fundamental Concepts in Consumer Protection Act 2019
Introduction to Consumer Protection Laws
The Consumer Protection Act, 2019
Scope and Applicability of the Act, 2019
Concepts/Definitions used in the Act
Review Questions
Chapter 4: Consumer Rights and Responsibilities
President John F Kennedy’s Bill of Rights In 1962
Consumer Rights
Consumers’ Responsibilities
Consumer Education
Review Questions
Part - II. Organisational Structure of Consumer Councils, Mediation, Product Liability and Offences
Chapter 5: Organisational Structure Under the Consumer Protection Act 2019
Establishment of Consumer Protection Councils
Types of Consumer Protection Councils
Central Consumer Protection Authority
Powers and Functions of Central Authority [Section 18]
Search and Seizure
Powers of Central Authority to Make Regulations
Review Questions
Chapter 6: Consumer Disputes Redressal Commission
District Commission, State Commission and National Commission
Jurisdiction of District Commission
Establishment of State Consumer Disputes Redressal Commission [Section 42]
Jurisdiction of State Commission [Section 47]
Procedure for Filing and Hearing of Appeal before State Commission
Establishment of National Consumer Disputes Redressal Commission [Section 53]
Appeal Against the Order of National Commission
Procedure in Respect of Complaints before National Commission
Review Questions
Chapter 7: Mediation, Product Liability and Offences and Penalties
Mediation
Establishment of Consumer Mediation Cell [Section 74]
Establishment of Consumer Mediation
Mediation Proceedings
Role of Mediator
Product Liability
Liability of Product Manufacturer
Liability of Product Service Provider
Liability of Product Sellers
Exceptions or Defences to Product Liability Action
Compensation to the Aggrieved Consumers by the Commission
Offences and Penalties
Vexatious Search [Section 93]
Review Questions
Part - III. Practical Aspects Relating to Consumer Protection
Chapter 8: Practical Aspects Relating to Redressal Mechanism
Introduction
Definition of Complaint
Who can File a Complaint?
Requirements for Instituting a Complaint by a Consumer
Jurisdiction
Procedure for Filing a Complaint in State Commission
Procedure for Filing a Complaint in the National Commission
Appeal to National Commission
Lodging Complaint through Online
Sample Format of Complaint by a Consumer
Sample Complaint Petition
Review Questions
Chapter 9: Decided Case Laws Relating to Consumer Protection
Judicial Decisions
Recent Consumer Cases
Chapter 10: Ombudsman Services in Banking,Insurance, Telecom, RERA and Stock Markets
Meaning of Ombudsman
Banking Ombudsman
Insurance Ombudsman
Ombudsman Services: Communication Sector
Ombudsman Services - Real Estate Regulatory Authority (Rera)
Ombudsman for Investors
Sebi Complaints Redress System (Scores)
Review Questions
Chapter 11: Digital Data Protection for Consumers
Increased use of Digital by Consumers
Enactment of Digital Personal Data Protection Act, 2023
Applicability of the Digital Personal Data Protection Act [dpdp Act, 2023]
Data Principal
Data Fiduciary
Data Protection Board of India
Exemptions
Penalties
Extent of Penalty Imposed
Review Questions
Part - IV. Knowledge Refresher
Quiz-50
Model Question Paper Series
Past Year University Question Papers
Part - V. Annexures
Annexures
References
Index

Dr. V. Balachandran is Former Dean, School of Business Studies and Professor and Head, Department of Management Studies, Central University of Kerala and was Former Senior Professor and Head, and Dean, Faculty of Management, Alagappa University, Karaikudi. He is a Fellow Member of the Institute of Company Secretaries of India. He has over 38 years of PG level teaching experience and is a well-renowned researcher and Research Supervisor.

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Table of contents
Cover
Half-title
Title Page
Copyright
Dedication
Contents
Foreword(Dr. R K Mishra)
Foreword(CS Surendra U Kanstiya)
Preface
Part - I. Consumerism
Chapter 1: Consumerism
Definition
Conspicuous Consumption
Consumer vs. Customer
Types of Customers and Consumers
Mahatma Gandhiji’s Quote on Customer
Meaning of Consumer Movement
Emergence of Consumer Movement
Consumer Associations
International Consumer Organisations
Consumer Movement - Definition
Consumer Cooperatives in India
The National Cooperative Consumers’Federation of India Limited (Nccf ),New Delhi
Typical Indian Millennials Behavior Traits
Methods to Prevent Consumer Exploitation
Changing Trends in Indian Consumerism
Review Questions
Chapter 2: Recent Developments with Respect to Consumer Protection
Consumer Welfare Fund – Utilization of Fund for Consumer Welfare
Consumer Welfare (Corpu s) Fund in States
National Test House
Digital Consumer - Challenges
Consumer Confidence Survey
Consumer Confidence Index
Consumer Price Index and Wholesale Price Index
Consumer Culture
Caveat Emptore [Let the Buyer Beware]
Consumer Awareness
Consumer Education and Empowerment
Green Product Certification
Review Questions
Chapter 3: Fundamental Concepts in Consumer Protection Act 2019
Introduction to Consumer Protection Laws
The Consumer Protection Act, 2019
Scope and Applicability of the Act, 2019
Concepts/Definitions used in the Act
Review Questions
Chapter 4: Consumer Rights and Responsibilities
President John F Kennedy’s Bill of Rights In 1962
Consumer Rights
Consumers’ Responsibilities
Consumer Education
Review Questions
Part - II. Organisational Structure of Consumer Councils, Mediation, Product Liability and Offences
Chapter 5: Organisational Structure Under the Consumer Protection Act 2019
Establishment of Consumer Protection Councils
Types of Consumer Protection Councils
Central Consumer Protection Authority
Powers and Functions of Central Authority [Section 18]
Search and Seizure
Powers of Central Authority to Make Regulations
Review Questions
Chapter 6: Consumer Disputes Redressal Commission
District Commission, State Commission and National Commission
Jurisdiction of District Commission
Establishment of State Consumer Disputes Redressal Commission [Section 42]
Jurisdiction of State Commission [Section 47]
Procedure for Filing and Hearing of Appeal before State Commission
Establishment of National Consumer Disputes Redressal Commission [Section 53]
Appeal Against the Order of National Commission
Procedure in Respect of Complaints before National Commission
Review Questions
Chapter 7: Mediation, Product Liability and Offences and Penalties
Mediation
Establishment of Consumer Mediation Cell [Section 74]
Establishment of Consumer Mediation
Mediation Proceedings
Role of Mediator
Product Liability
Liability of Product Manufacturer
Liability of Product Service Provider
Liability of Product Sellers
Exceptions or Defences to Product Liability Action
Compensation to the Aggrieved Consumers by the Commission
Offences and Penalties
Vexatious Search [Section 93]
Review Questions
Part - III. Practical Aspects Relating to Consumer Protection
Chapter 8: Practical Aspects Relating to Redressal Mechanism
Introduction
Definition of Complaint
Who can File a Complaint?
Requirements for Instituting a Complaint by a Consumer
Jurisdiction
Procedure for Filing a Complaint in State Commission
Procedure for Filing a Complaint in the National Commission
Appeal to National Commission
Lodging Complaint through Online
Sample Format of Complaint by a Consumer
Sample Complaint Petition
Review Questions
Chapter 9: Decided Case Laws Relating to Consumer Protection
Judicial Decisions
Recent Consumer Cases
Chapter 10: Ombudsman Services in Banking,Insurance, Telecom, RERA and Stock Markets
Meaning of Ombudsman
Banking Ombudsman
Insurance Ombudsman
Ombudsman Services: Communication Sector
Ombudsman Services - Real Estate Regulatory Authority (Rera)
Ombudsman for Investors
Sebi Complaints Redress System (Scores)
Review Questions
Chapter 11: Digital Data Protection for Consumers
Increased use of Digital by Consumers
Enactment of Digital Personal Data Protection Act, 2023
Applicability of the Digital Personal Data Protection Act [dpdp Act, 2023]
Data Principal
Data Fiduciary
Data Protection Board of India
Exemptions
Penalties
Extent of Penalty Imposed
Review Questions
Part - IV. Knowledge Refresher
Quiz-50
Model Question Paper Series
Past Year University Question Papers
Part - V. Annexures
Annexures
References
Index
Biographical note

Dr. V. Balachandran is Former Dean, School of Business Studies and Professor and Head, Department of Management Studies, Central University of Kerala and was Former Senior Professor and Head, and Dean, Faculty of Management, Alagappa University, Karaikudi. He is a Fellow Member of the Institute of Company Secretaries of India. He has over 38 years of PG level teaching experience and is a well-renowned researcher and Research Supervisor.

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