Cover
Half-title
Title
Copyright
Contents
Preface
Chapter 1. Basic Management Concepts
Introduction
Management and Administration
Management — An Art or Science: A Debate
Management as a Profession
Levels of Management
Managerial Skills
Role of Manager
Importance of Management
Scope of Management or Functional Areas of Management
Functions of Management
Management by Exception (MBE)
Current Challenges in Management
Current Trends in Management
Review Questions
Chapter 2. Evolution of Management Concepts
Introduction
Schools of Management Thought or Approaches to Management
Contributions to Management Thought
Review Questions
Chapter 3. Social Aspects of Business
Introduction
Social Responsibility to Stakeholders
Review Questions
Chapter 4. Planning
Definitions of Planning
Nature of Planning
Importance of Planning
Obstacles to Planning or Limitations of Planning
Steps to Make Plans Effective
Process of Planning
Approaches to Planning
Planning Tools
Planning Techniques
Review Questions
Chapter 5. Classification of Planning
Hierarchy Based Classification
Classification on the Basis of Scope
Classification on the Basis of Time Horizon
Classification on the Basis of Challenges
Classification on the Basis of Formalities
Classification Based on Utility
Comparison between Usage Based Plans
Review Questions
Chapter 6. Objectives
Introduction
Characteristics of Organizational Objectives
Importance and Role of Objectives
Prerequisites/Essentials of Valid Objectives/ Guidelines for Objectives Setting
Limitations in Objectives Formulation
Management by Objectives (MBO)
Forms of Objectives
Review Questions
Chapter 7. Forecasting and Planning Premises
Forecast
Forecasting Techniques
Planning Premises
Review Questions
Chapter 8. Decision-Making
Introduction
Features of Managerial Decisions
Characteristics of Decision-Making
Types of Decisions
Importance/Advantages of Decision-Making
Steps in Decision-Making
Review Questions
Chapter 9. Policies
Introduction
Characteristics of Policies/Considerations in Policy Making
Types of Policies or Sources of Policy
Limitations of Policy Formulation
Advantages
Review Questions
Chapter 10. Strategy
Definitions
Features of Strategy
Strategies and Tactics
Levels of Strategy
Strategy Formulation
Review Questions
Chapter 11. Organization and Organization Structure
Introduction
Process of Designing the Organization
Principles of Organization
Theories of Organization
Organization Structure
Review Questions
Chapter 12. Types of Organization
Formal and Informal Organization
Types of organization
Review Questions
Chapter 13. Supervision and Span of Control
Supervision
Span of Management (or Control)
Review Questions
Chapter 14. Departmentation
Introduction
Bases of Division/Departmentation
Principles of Departmentation
Need for Departmentation
Review Questions
Chapter 15. Organization Charts
Introduction
Organization Charts
Review Questions
Chapter 16. Authority and Responsibility
Authority
Types of Authority
Authority and Power
Responsibility
Accountability
Review Questions
Chapter 17. Delegation and Decentralization
Delegation
Decentralization of Authority
Summary Chart
Centralization
Review Questions
Chapter 18. Directing
Introduction
Techniques of Direction
Importance of Direction
Principles of Direction
Review Questions
Chapter 19. Motivation and Morale
Motivation
Theories of Motivation
Morale
Review Questions
Chapter 20. Leadership
Introduction
Functions of Managerial Leadership
Need for Leadership and its Importance
Styles of Leadership
Theories of Leadership or Approaches to Leadership
Successful Women Leaders
Challenges Faced by Women in the Workplace
Traits of Successful Woman Leader
Review Questions
Chapter 21. Communication
Nature and Scope of Business Communication
Definitions of Communication
Characteristics of Communication
Process of Communication
Principles of Communication
Means of Communication
Dimensions or Directions or Flow of Communication
Formal and Informal Communication
Barriers to Communication
Measures to Overcome Communication Barriers
Review Questions
Chapter 22. Coordination
Introduction
Importance of Coordination/Benefits of Coordination
Constraints to Coordinations/Problems Encountered in Achieving Coordination
Steps for Effective Coordination
Techniques of Coordination
Types of Coordination
Coordination and Managerial Function
Review Questions
Chapter 23. Control
Introduction
Need for Control or Importance of Control
Types of Controls
Measures to Address Opposition to Control Measures
Steps in Controlling Process
Review Questions
Chapter 24. Techniques of Control
Introduction
Accounting
Control through Audit
Quality Control
Control through Network
Management Information System (MIS)
Overall Control System
Review Questions
Chapter 25. Staffing
Introduction
Process of Staffing
Recruitment
Sources of Recruitment
Recent Trends in Recruitment
Selection
Training
Promotion
Performance Appraisal
Work From Home (Wfh )
Management Games: Learning Through Simulated Business Scenarios
Review Questions
Previous Year Question Papers
Glossary
Index
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