Table of Content

1.        Introduction to Business Writing

2.        Structure and Layout of a Business Letter

3.        EnquIrIes, Offers, QuotatIons and    Tenders

4.        Orders, Their Execution and Cancellation

5.        Complaints and Adjustments

6.        Collection Letter or Dunning letters

7.        Sales Letter

8.        Circular Letter

9.        Bank Correspondence

10.    Insurance Correspondence

11.    Secretarial Correspondence

12.    Agency Correspondence

13.    Letters Relating to Impacts and Exports

14.    Reports-Structure and Layout

15.    Business and Report Writing

16.    Public Speaking

17.    Morden Froms of Communication

18.    Memos/Circulars/Notes

19.    Company Meetings Agenda and Mintues

20.    Applications Letter and Resume

21.    Employment Documentation

22.    Interviews

23.    Trends in Business Communications

Dr. K. Sundar is Former Professor, Department of Commerce, Annamalai University.  He has over 25 years of UG and PG teaching experience. A prolific author, he has contributed over 100 articles in national and international journals. He has authored books on Business Communication, Principles of Management, Human Resource Management, Organisation Behaviour, Business Ethics, Business Management and Auditing. Dr. A Kumara Raj (Late) is a retired Principal from the Tamil Nadu Government Collegiate Teaching Service, contributing decades of practical academic leadership and deep subject knowledge.