Cover
Halftitle Page
Title Page
Copyright Page
CONTENTS
Preface
UNIT 1 Communication Skills
Introduction
Essential Elements of Listening
Listening Tactics
Comprehending Strategies
Instructions
Passage: Importance of Branding in Automobile Industry
‘Bee’ing Courageous
Pair and Share
Checking Facts and Opinions
Developing a Story from Pictures
Sample – Picture Story
UNIT 2 Description
Flow Charts
Sell as You Tell
Presentation – Role Play
Linking Words
Types of Reading
Thought Process – The Story of Infosys
Comprehension and Interpretation
Glossary
Compare and Contrast
Vocabulary Enrichment
UNIT 3 Negotiation Strategies
Introduction
Listening to Interviews
Digitalization – A Tool for Development - Interview
Definitions
Vocabulary Used in Negotiation
Points to Remember
Ineffective Negotiations
Useful Expressions for Negotiations
Small Group Discussions
Shakespeare – The Merchant of Venice
Portia - Negotiation Process
Brainstorm
Negotiation Strategies
De-Risking
Significance of Written Communication in Business
How to Write a Good Essay
UNIT 4 Presentation Skills
Decision-Making and Management
Steps to a Great Presentation
Prepare - Practice - Perform
Dress Up, Stand Up, Speak Up
Useful Expressions
Each One Give One - Team Work
Elon Musk – Never Give-up on your Dreams
Cryptograms
Modals
Glossary
Recommendations
UNIT 5 Critical Thinking Skills
Making Effective Powerpoint Presentations
Marketing Strategy
Note Making
Accounting – Inside Out
Formulating Sentences Using Effective Assertiveness Skills
Problem Solving Scenario
Critical Thinking in Everyday Life
Misleading Advertisements
Read, Explore, Innovate
Question Bank and Worked Out Answers
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